But once a particular program is unmasked, once its inner workings are explained ...its magic crumbles away; it stands revealed as a mere collection of procedures ...Thus an illusion of understanding is generated, even though the processing involved has been merely superficial. Some more recent chatbots also combine real-time learning with evolutionary algorithms that optimise their ability to communicate based on each conversation held.
Other companies explore ways how they can use chatbots internally, for example for Customer Support, Human Resources, or even in Internet-of-Things (Io T) projects.
Overstock, for one, has reportedly launched a chatbot named Mila to automate certain simple yet time-consuming processes when requesting for a sick leave.
Thus, for example, online help systems can usefully employ chatbot techniques to identify the area of help that users require, potentially providing a "friendlier" interface than a more formal search or menu system. One pertinent field of AI research is natural language processing. Chatbots are often integrated into the dialog systems of, for example, virtual assistants, giving them the ability of, for example, small talking or engaging in casual conversations unrelated to the scopes of their primary expert systems.
This sort of usage holds the prospect of moving chatbot technology from Weizenbaum's "shelf ... Usually, weak AI fields employ specialized software or programming languages created specifically for the narrow function required. Currently chatbots are widely used as part of instant messaging platforms like Facebook Messenger, We Chat, and Kik for entertaining purposes as well as B2C customer service, sales and marketing.
However Weizenbaum himself did not claim that ELIZA was genuinely intelligent, and the Introduction to his paper presented it more as a debunking exercise: [In] artificial intelligence ...